Refund and Returns Policy

Welcome to homesensegh.com (“homesensegh,” “we,” “us,” or “our”), an online retailer specializing in interior decor products. These Terms and Conditions, including the Refund and Returns Policy outlined in Section 8, govern your access to and use of our website (homesensegh.com), services, and any orders placed through it. By accessing our website, creating an account, or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

We reserve the right to update these terms at any time. Changes will be posted here with a revised effective date. Continued use after changes constitutes acceptance.

1. Eligibility and Account Registration

Eligibility: You must be at least 18 years old and capable of forming a binding contract to use our services. By using the site, you represent that you meet these requirements.
Account Creation: To place orders, you may need to create an account. You agree to provide accurate, current information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
Account Termination: We may suspend or terminate your account for violations of these terms, fraud, or at our discretion.

2. Use of the Website

Permitted Use: You may use the website for personal, non-commercial purposes only. You agree not to: misuse the site, interfere with its operation, transmit viruses, or engage in unlawful activities.
Intellectual Property: All content on the website (text, images, logos, product descriptions) is owned by us or our licensors and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our written consent.
User Content: If you submit reviews, comments, or photos, you grant us a perpetual, royalty-free license to use them. You represent that your content does not infringe third-party rights and is not defamatory.

3. Orders and Pricing

Order Placement: All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel orders at any time, for reasons including pricing errors, stock issues, or suspected fraud.
Pricing and Taxes: Prices are in Ghanaian Cedis (GHS) and exclude shipping, taxes, or duties unless stated. We may correct pricing errors. You are responsible for all applicable taxes.
Payment: Payments are processed securely via third-party gateways (e.g., credit cards, mobile money). You authorize us to charge your payment method for the total amount. Full payment is required at checkout.

4. Shipping and Delivery

Shipping: We ship within Ghana and select international locations. Shipping times vary by product and location (typically 3-7 business days domestically). Delays due to carriers or customs are not our responsibility.
Risk of Loss: Title and risk of loss pass to you upon delivery to the carrier. Inspect packages upon receipt and report issues immediately.
International Orders: For orders outside Ghana, you are responsible for customs duties, taxes, and import fees.

5. Product Descriptions and Warranties

Descriptions: We strive for accuracy in product descriptions, images, and specifications, but they are for illustrative purposes only. Minor variations may occur.
Warranties: Products are sold “as is” unless otherwise stated. We provide a limited warranty against manufacturing defects for 30 days from delivery (see Section 8 for returns process). No other warranties, express or implied, including fitness for a particular purpose.

6. Limitations of Liability

Exclusion of Damages: To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the site or products, even if advised of the possibility.
Total Liability: Our total liability shall not exceed the amount paid by you for the product in question.
Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., strikes, natural disasters).

7. Governing Law and Dispute Resolution

Governing Law: These terms are governed by the laws of the Republic of Ghana, without regard to conflict of laws principles.
Disputes: Any disputes arising from these terms shall be resolved exclusively in the courts of Accra, Ghana. You agree to submit to the personal jurisdiction of these courts.

8. Refund and Returns Policy

We want you to love your HomeSenseGH purchase. This policy outlines our process for returns, refunds, and exchanges. All returns must comply with these terms.

Eligibility for Returns

Time Frame: You have 14 days from the delivery date to initiate a return for a full refund or exchange. Items must be unused, in original packaging, with tags attached.
Eligible Items: Most products qualify, except:
- Custom or personalized items.
- Perishable goods (e.g., plants or fresh decor).
- Clearance or final sale items.
- Items damaged by misuse or improper installation.
Defective Items: If a product arrives damaged or defective, contact us within 48 hours of delivery for a free return and full refund/replacement.

Return Process

Initiate Return: Email sales@homesensegh.com with your order number, item details, and reason for return. Include photos if applicable.
Return Label: We will provide a return shipping label (you may need to cover initial shipping costs for non-defective returns; refunds include return shipping for defects).
Ship Back: Return the item within 7 days of approval to: 82 Boundary Road, East Legon, Accra, Ghana. Use tracked shipping.
Inspection: Upon receipt, we inspect the item (typically 3-5 business days). Approved returns are processed within 5 business days.

Refunds

Refund Amount: Full refund (including original shipping) for eligible returns, minus return shipping if applicable. Refunds are issued to the original payment method.
Exchanges: For size/color swaps, follow the return process; we’ll ship the replacement once the return is received.
Non-Refundable: Shipping fees for non-defective returns, restocking fees (up to 10% for opened items), or returns not meeting criteria.